CCC examines impact of age, ethnicity on collision repair industry
The changing age and diversity of the U.S. population is impacting all aspects of society — whether it relates to changes in where people choose to live, what they do for a living or what they buy. In the next 10 years, U.S. businesses will see a dramatically different workforce, with the potential of having four distinct generations working side-by-side: Generations’ X and Y, Baby Boomers and the parents of Baby Boomers. In the automotive claims and collision repair industries, repairers and insurers will need to manage this changing environment by using technology to help engage, retain and attract employees and facilitate their work. |
| Article courtesy of ABRN abrn.com |
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