SAN DIEGO, Calif., — GMAC Insurance (GMACI), a large property and casualty insurance group, selected Mitchell International as its exclusive provider of claims performance solutions. Under terms of the deal, GMACI extends its use of Mitchell APD (auto physical damage) claims processing solutions and expands the relationship to include new Mitchell products and services.

Included among the claims performance solutions Mitchell will provide are: Total Loss, Claims Review, CSI, Workflow and new communication tools. With Mitchell as its exclusive partner, GMACI gains a comprehensive and powerful claims performance engine fully in tune with the changing dynamics of the APD marketplace, the company says.

“For many consumers, the insurance claims process has the potential to be both stressful and complicated; we at GMAC Insurance are committed to making it as customer-focused and efficient as possible,” says George Hall, VP of claims, GMAC Insurance. “Mitchell’s solutions will help us better serve our customers, reduce claims settlement time and offer fair and accurate compensation to our policy holders.”

“Mitchell looks forward to helping GMACI leverage technology to improve customer cycle time while optimizing business performance with the potential to reduce operating expenses,” says Alex Sun, Mitchell’s president.