Technical Support

Job Description

This position requires the applicant to assist customers with technical support for applications, and related technology. Support includes specification, installation, and testing of product applications on customer workstations and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, recurring and non-recurring problems. The position utilizes call center resources to provide support and training to end users and potential customers. The employee in this position also assists in the maintenance and testing of future products and associated equipment. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Essential Duties and Responsibilities
(Additional duties may be assigned as required.)
  • Provide support with the installation, configuration, and ongoing usability of desktop/mobile applications, peripheral equipment and software within established standards and guidelines.
  • Works with other I.T. support contacts to resolve technical problems with desktop computing applications and software.
  • Works with in-house help desk software to account for trouble tickets, document problems and resolutions received from clients.
  • Interact with numerous computer platforms in a multi-layered development environment.
  • Train, present and demo product software to customers with a professional manner.
  • Will act as the first line for all incoming customer support requests via, e-mail, phone or online chat mediums.