This position requires the applicant to assist customers with technical support for applications, and related technology. Support includes specification, installation, and testing of product applications on customer workstations and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, recurring and non-recurring problems. The position utilizes call center resources to provide support and training to end users and potential customers. The employee in this position also assists in the maintenance and testing of future products and associated equipment. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.